Frequently Asked Questions
What countries do you ship to?
We currently ship to a wide range of countries worldwide. Some of the countries we commonly ship to include the United States, Canada, the United Kingdom, Australia, and many countries within Europe and Asia.
What is your return/exchange policy?
Please refer to our Return Policy page https://magsarts.store/return.html
How long will it take to get my order?
The delivery time for your order can vary depending on several factors, including your location, the shipping method chosen, and any potential customs processing times. Typically, orders are processed and shipped within 1-3 business days from the date of purchase. After shipment, delivery times can range from a few days to a few weeks, depending on the shipping method selected and any potential delays in transit. Once your order has been shipped, you'll receive a confirmation email with tracking information so you can monitor its progress. If you have specific concerns about the delivery timeframe for your order, please don't hesitate to contact us for further assistance.
What payment methods do you accept?
Right at the moment we exclusively accept Paypal and Gcash as our website is in the process of enhancement for better user experience.
Do you have gift packaging options?
Yes, we offer gift packaging options for your convenience. Our gift packaging includes elegant wrapping and personalized messages to add a special touch to your gift. Whether it's for a birthday, holiday, or any other occasion, we're here to help make your gift-giving experience memorable. If you have any specific requests or questions about our gift packaging options, feel free to reach out to us, and we'll be happy to assist you.
How long does order processing take?
Order processing typically takes between 1 to 3 business days from the time your order is placed. During this time, our team carefully prepares your items for shipment, ensuring that everything is in perfect condition before it's sent out. Once your order has been processed and shipped, you'll receive a confirmation email with tracking information so you can monitor its progress. If you have any specific concerns or need expedited processing for your order, please reach out to us, and we'll do our best to accommodate your request.
How do I cancel/modify an order?
If you need to cancel or modify your order, please contact us as soon as possible. We understand that circumstances may change, and we're here to assist you with any adjustments you need to make. Depending on the status of your order, we'll do our best to accommodate your request.
If your order has not yet been processed or shipped, we can typically cancel or modify it without any issues. However, if your order has already been processed or shipped, we may not be able to make changes to it. In such cases, you may need to return the items once you receive them.
To cancel or modify your order, please reach out to us via email, phone, or live chat, and provide your order details. We'll guide you through the process and ensure that your request is handled promptly and efficiently. Your satisfaction is our top priority, and we're here to help make your shopping experience as smooth as possible.
If your order has not yet been processed or shipped, we can typically cancel or modify it without any issues. However, if your order has already been processed or shipped, we may not be able to make changes to it. In such cases, you may need to return the items once you receive them.
To cancel or modify your order, please reach out to us via email, phone, or live chat, and provide your order details. We'll guide you through the process and ensure that your request is handled promptly and efficiently. Your satisfaction is our top priority, and we're here to help make your shopping experience as smooth as possible.
How can I track my order?
To track your order, you can follow these simple steps:
1. Check Your Email: Once your order has been shipped, you'll receive a confirmation email from us. This email will typically include a tracking number along with a link to the carrier's website where you can track your package.
2. Use the Tracking Number: If you have the tracking number handy, you can visit the carrier's website directly and enter the tracking number into their tracking tool. This will provide you with real-time updates on the status and location of your package.
If you're having trouble tracking your order or if you haven't received a tracking number, please don't hesitate to contact us. We're here to help and ensure that you receive your order in a timely manner.
1. Check Your Email: Once your order has been shipped, you'll receive a confirmation email from us. This email will typically include a tracking number along with a link to the carrier's website where you can track your package.
2. Use the Tracking Number: If you have the tracking number handy, you can visit the carrier's website directly and enter the tracking number into their tracking tool. This will provide you with real-time updates on the status and location of your package.
If you're having trouble tracking your order or if you haven't received a tracking number, please don't hesitate to contact us. We're here to help and ensure that you receive your order in a timely manner.
What if my order arrives damaged?
Please refer to our Return Policy page https://magsarts.store/return.html
